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Contact - Customer Success Contact - Customer Success

Christopher Collins

Customer Success Engineer | Cybersecurity Expert

Results-driven Customer Success Engineer with 7+ years of experience bridging technical expertise and customer advocacy across cybersecurity, cloud infrastructure, and enterprise support. Proven track record of delivering exceptional customer experiences, accelerating time-to-value, and serving as a trusted technical advisor to enterprise clients.

95% Customer Satisfaction
7+ Years Experience
18% Efficiency Increase
Get In Touch View Projects

Christopher Collins

Customer Success Engineer

Atlanta, GA

Core Competencies

Technical expertise and customer success skills that drive results

Customer Success

  • Technical Customer Support
  • Customer Experience Optimization
  • Product Training & Adoption
  • Customer Advocacy
  • Trusted Advisory Services
  • Time-to-Value Reduction
  • Best Practices Consulting
  • Stakeholder Communication

Security & Infrastructure

  • Cybersecurity Platforms (CrowdStrike)
  • Cloud Security (AWS, GCP, Azure)
  • Network Security Protocols
  • Threat Detection & Analysis
  • Vulnerability Management
  • Security Tool Integration
  • Compliance Frameworks
  • Risk Assessment

Technical Skills

  • REST APIs & Integration
  • Python Scripting (Basic)
  • Network Protocols (HTTPS, SSH, SMTP)
  • SSL/TLS Certificates
  • Linux Systems Administration
  • Cloud Connectors
  • ServiceNow, Salesforce & Jira
  • PCAP Analysis & Wireshark

Cloud Platforms

  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • Microsoft Azure
  • Container Security & Kubernetes
  • Infrastructure as Code
  • API Gateway & Lambda Functions
  • Load Balancers & Firewall Config
  • Cloud Migration Support

Professional Experience

Career journey in customer success and technical support

April 2023 - June 2025

Cloud Technical Support Engineer

CrowdStrike - Atlanta, GA

Delivered world-class technical support and customer success services for enterprise clients, maintaining 95%+ satisfaction. Acted as a trusted advisor during Falcon Host deployments, helping customers reduce time-to-value, optimize workflows, and integrate with tools like Cloud Connectors, Splunk, Jira, and ServiceNow. Served as a customer advocate influencing product improvements, authored technical knowledge resources, and became an SME in cloud-native security and containerized deployments across AWS, GCP, and Azure.

95%+
Customer Satisfaction
Multi-Cloud
Security Support
November 2021 - March 2023

IT Support Specialist I

Twilio - Atlanta, GA

Supported a fast-paced cloud communications environment by resolving 35+ concurrent end-user incidents through ServiceNow while collaborating with Security, Networking, and DevOps teams. Led Identity & Access Management for third-party SaaS platforms (Okta, Slack, AWS) and optimized network performance by 18% through process improvements. Partnered with engineering teams on Windows/Linux workspace setups, provided after-hours escalation support for security incidents, and mentored junior administrators.

18%
Efficiency Increase
35+
Concurrent Requests
June 2017 - November 2021

Genius - Senior Technical Specialist

Apple - Atlanta, GA

Delivered hands-on hardware and software support across Apple’s full product suite, specializing in diagnostics and repair of logic boards, SSDs, and network components. Consistently exceeded customer satisfaction targets while managing a high-volume support queue. Led new-hire training bootcamps, streamlined internal knowledge base documentation, and improved remote troubleshooting efficiency by 20%. Empowered customers through step-by-step guidance and security best practices to protect their data and devices.

20%
Efficiency Improvement
20+
Specialists Trained

Latest Blog Posts

Insights on cybersecurity, customer success, and cloud infrastructure

Cybersecurity blog post
Cybersecurity

Implementing Zero Trust Security in Multi-Cloud Environments

Explore best practices for deploying zero trust security frameworks across AWS, GCP, and Azure environments while maintaining operational efficiency.

8 min read Mar 15, 2024
Customer success blog post
Customer Success

Building Technical Customer Relationships That Last

Learn how to establish trust and deliver value as a technical customer success professional in complex enterprise environments.

6 min read Mar 8, 2024
Cloud infrastructure blog post
Cloud Infrastructure

Automating Security Deployments with Infrastructure as Code

Discover how to leverage Ansible and cloud automation tools to streamline security tool deployments and improve consistency.

10 min read Feb 28, 2024
View All Posts

Certifications & Education

Professional certifications and continuous learning

AWS Solutions Architect Associate
Amazon Web Services
CrowdStrike Certified Falcon Administrator
CrowdStrike
CrowdStrike Certified Cloud Specialist
CrowdStrike
CompTIA Security+
CompTIA
CompTIA Cloud+
CompTIA
CompTIA Network+
CompTIA
Bachelor of Science: Cybersecurity Assurance and Information (Expected December 2025)
Western Governors University

Let's Connect

Ready to discuss how I can help drive customer success for your organization?

Email

contact@christopherlcollins.com

Phone

(443) 824-5684

Location

Atlanta, GA

GitHub

github.com/ccollins90